Returns

If you are not satisfied with the quality of the item(s) received, or would like to return them for other reasons, please advise us within 7 days of receipt of the goods by following the instructions detailed below. If you you have any difficulties with these instructions please contact us by e-mail or telephone. Please do not return items without EITHER enclosing a form or contacting us.

In all cases please print a "Returns Form", complete it in full and enclose it in the parcel with the items you are returning. This will help us to process your return speedily. 

A. If the item(s) are being returned due to fault or our error in supplying the incorrect item(s) - Please despatch them back to us. If replacement item(s) are not being supplied we will on receipt, providing the item(s) are still in saleable condition, reimburse you for the original full cost plus the return postage by same method by which payment was originally made. If replacement items are being sent we will reimburse you for return postage by same method by which payment was originally made.

B. If the item(s) are being returned because they have been incorrectly selected by you and no replacement is required - Please despatch the item(s) back to us within 14 days. On receipt, providing the item(s) are still in saleable condition we will reimburse you for the original full cost of the items by same method by which payment was originally made. Please do not purchase a returns postage.

C. If the item(s) are being returned because they have been incorrectly selected by you and a replacement is required. - Please despatch the item(s) back to us depending upon the urgency for you in obtaining replacement(s). The charge for forwarding replacement items to you is indicated below. Please follow the link shown to the Return Postage Charges section of the site. On receipt of the unwanted items, providing the they are still in saleable condition, we will despatch replacements by the postage method selected by you.